Terms & Conditions

Dispatch Times of Orders

As the majority of the products for sale on this store are made to order so please allow time for production.   Prints and mounted prints are generally ready for dispatch within 5 working days, however, this is not always the case.   Framed prints and canvas prints may take up to 2/3 weeks to dispatch as we rely on external professional printing and framing companies to assist in producing the product.  As we are sure you will understand, we cannot be held responsible for the delays caused by any third party. We process orders from Monday to Friday, 9am to 5pm, with the exception of UK Bank Holidays.
To obtain an estimated date of dispatch please contact us directly at info@stephencaldwell.co.uk or 07525212888 to avoid disappointment.

Out of Stock Items

As the majority of the products for sale on this store are 'made to order' the store may only show one item in stock or out of stock. If you send through an order for multiple items they will be processed but may take longer to dispatch than if they were in stock.  Some items may take up to 2/3 weeks to dispatch as we rely on external professional printing and framing companies to assist in producing the product   To obtain an estimated date of dispatch please contact us directly at info@stephencaldwell.co.uk to avoid disappointment. 

Term and Conditions

These are our terms and conditions, please read them carefully as they apply to your use of our website and any products you may decide to purchase.  It will be deemed that you accept all of our terms and conditions when you purchase our products.
When you register your details with ourselves we respect your privacy and these details are not passed onto any third parties at any time.  We will use your details for our own purposes only, this may be to send your information such as offers or a special event we are running and we never be more than one email per week.  You as a customer are responsible for any passwords etc you may use on our website for any login details.
Our products are sold to customers straight from our store, with this in mind they are sold in the best possible condition.  If any products have care instructions on them, please follow these instructions to get the best possible satisfaction out of our products.  If you are purchasing any of our handmade products please note that these are hand made and therefore we cannot guarantee that each batch will have the exact same colour match with other batches.
We try to make our prices as clear as possible.  If due to economic factors prices have to change, we will do so without prior notice. All price change will be confirmed at the check out stage.
If you have to change a personalised item or a one off item this will incur an extra charge, this will be made aware to you at the time, this may also affect the delivery or collection date.  We will try our best to give you as detailed a time delay as possible.
Delivery of our products is an estimated time only and cannot be guaranteed. Delivery of our products is worldwide.  On occasion, the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible.
We have a 14 day return policy on all products except personalised, one-off, or handmade products.  If you are not satisfied with our products please contact us as we endeavour to serve the customer with the best quality products as possible.  It is up to the customer to return the product as their own expense.
If you are unhappy with a product for any reason then you must let us know within 7 working days of the day after the date the product is delivered to you.  You must also return it to us within 14 days in perfect condition, in its original packaging and with proof of purchase. If the goods are not returned in perfect condition a refund will not be given.  Until the goods are returned to us, you are responsible if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.  You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our factory shop. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Returns and exchanges will be processed as soon as possible after arrival and in any event within no more than 30 days of the day of arrival.  Please note your right to return products does not apply to personalised items and made-to-order items. This does not affect your statutory rights.
To obtain a refund the goods must be in the same condition in which you received them and you must make the goods available to us for collection. The original packaging must be unopened and undamaged in a resalable condition.
If you do so we will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights.
If you fail to do so we reserve the right to refuse the refund or deduct a charge which will be no more than 30% of the price of the goods from your refund as we will not be able to sell those goods on at full price.
We will only make a refund using the same method of payment originally used by you to pay for your purchase.
Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded.